At Deals Sleek Dresses Store, we want you to be completely satisfied with your premium fashion purchases. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition – unworn, unwashed, with all tags attached and in the original packaging. Please note:

  • All returned items will be inspected upon arrival
  • You will be responsible for return shipping costs unless the item is faulty
  • Original shipping fees are non-refundable
Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear, swimwear, or pierced jewelry unless faulty. All sale items are final sale and cannot be returned or exchanged.

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Initiate your return: Email us at [email protected] with your order number and details about the product you would like to return or exchange within 15 days of receiving your order.
  2. Wait for approval: Our customer service team will review your request and email you within 2 business days with return instructions and an RMA number.
  3. Package your return: Securely pack the item(s) in the original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return: Mail your return package to our Edinburgh headquarters using a trackable shipping service. We recommend keeping your proof of postage.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective item). For international returns, please mark the package as “Returned Goods” to avoid customs charges.

Return Address:
Deals Sleek Dresses Store
Returns Department
97 Forrest Rd
Edinburgh, GB EH1O 4QM

Refund Process

Once your return is received and inspected (usually within 5 business days of arrival), we will process your refund or exchange. You will receive an email notification when this has been completed.

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing
  • Exchange Processing: Exchanges will be shipped once the returned item is received and approved. Standard shipping rates apply

Return Request Template

To expedite your return request, please use the following email template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Deals Sleek Dresses Store Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Reason for Return/Exchange: – Preferred Resolution: (Refund/Exchange for [Size/Color]) – Date Received: Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged product and packaging. We will arrange for a free return and replacement or refund.

Questions?

Our Edinburgh-based customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] Monday-Friday, 9am-5pm GMT.

Please note: This policy applies to purchases made directly through sleekdresses.com. For items purchased through third-party retailers, please contact the retailer directly for their return policy.