Welcome to Deals Sleek Dresses Store – your destination for trend-forward fashion that combines premium quality with remarkable value. Below you’ll find answers to our most common questions about shopping with us.
About Our Products
What styles of clothing do you offer?
Our carefully curated collection includes:
- Sleek Dresses – From office-appropriate sheaths to lace-trimmed midi dresses for special occasions
- Trend-Forward Tops – Perfect for mixing and matching
- Wide-Leg Trousers & Joggers – Combining comfort and style
- Fashionable Shoes – To complete your look
How do your sizes run?
Our pieces are designed to true-to-size UK measurements with contemporary fits. Detailed size charts are available on each product page. If you’re between sizes or prefer a looser fit, we recommend sizing up – our Edinburgh-based customer team can provide specific advice at [email protected].
Are your fabrics high quality?
Absolutely! We’re proud that our customers consistently find our pieces surpass similar items they’ve paid triple for elsewhere. Every fabric is hand-selected for durability, comfort and that premium feel – from our workwear trousers to our special occasion dresses.
Ordering & Payments
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our systems.
Can I modify or cancel my order after placing it?
We process orders quickly to get your fashion finds to you ASAP. If you need to modify or cancel your order, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the packing process (typically within 4 hours of ordering).
Shipping & Delivery
Where do you ship to?
We proudly ship worldwide to fashion lovers everywhere! However, we’re currently unable to deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two convenient options:
- Standard Shipping (£12.95): Via DHL/FedEx with tracking – arrives 10-15 days after dispatch
- Free Shipping: Via EMS (orders over £50) – arrives 15-25 days after dispatch
Why does shipping take 10-25 days?
While we dispatch orders within 48 hours from our Edinburgh headquarters, our global shipping partners need time to ensure your package arrives safely. The wait is worth it – our customers consistently tell us our pieces surpass what they find locally at triple the price!
Can I track my order?
Absolutely! You’ll receive a confirmation email with tracking information as soon as your order leaves our Edinburgh store. This allows you to follow your package’s journey right to your doorstep.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the date you receive your items. While our quality promise means returns are rare, we understand sometimes things don’t work out. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Please email [email protected] with your order number and the items you wish to return. Our Edinburgh-based customer care team will guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked service as we can’t process returns until we receive them at our Edinburgh headquarters.
How long do refunds take?
Once we receive and process your return (typically within 3 business days), refunds are issued to your original payment method within 5-10 business days. You’ll receive email confirmation at each step.
Contact & Support
How can I contact customer service?
Our friendly Edinburgh-based team is happy to help! Email us at [email protected] for any questions about:
- Product recommendations
- Order status
- Size advice
- Special requests
What are your business hours?
Our customer care team operates Monday-Friday, 9am-5pm GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Deals Sleek Dresses Store is proudly based at:
97 Forrest Rd, Edinburgh, GB EH1O 4QM
United Kingdom
97 Forrest Rd, Edinburgh, GB EH1O 4QM
United Kingdom
Can’t find the answer you need? Our style-savvy customer care team is always happy to help at [email protected]. Wherever you are in the world, we’re committed to bringing you affordable fashion that doesn’t compromise on style.
Happy styling,
The Deals Sleek Dresses Store Team